Transparent cancellation and digital refund guidelines.
Last updated: September 2026
Exismic delivers online software-as-a-service (SaaS) and on-demand artificial intelligence cloud computing tools. Because our computational resources, GPU workers, and server capacity are provisioned immediately upon request, service delivery is deemed instant and complete once an AI generation or media processing job finishes.
You may cancel your Exismic Pro recurring subscription at any time with zero penalty directly from your Account Settings (/account/settings) or via your payment provider (Razorpay or PayPal). When you cancel, your account remains fully upgraded with all Pro benefits until the conclusion of your current prepaid billing cycle. We do not issue prorated refunds for partial months or unused subscription periods once billing has occurred.
If you reside within the European Union, United Kingdom, or another jurisdiction with statutory cooling-off consumer protection laws, you possess the right to cancel an initial subscription purchase within 14 calendar days of your transaction. However, this statutory right lapses once you explicitly consent to immediate digital performance and commence consuming computational credits or generating media during that window.
Purchased generation credit packs (Starter, Creator, Studio) and promotional Exismic Sparks are digital compute tokens. All credit deductions for running AI tools (e.g. background removal, image generation, vocal separation, OCR) and Sparks redemptions for creator cosmetics or vouchers are strictly final and non-refundable once executed. Free daily credits carry no monetary value and cannot be exchanged for cash or credit balance.
If an unexpected server failure, model timeout, or platform bug causes a tool to consume credits without delivering output or returning a corrupted result, our automated fallback mechanism automatically restores the deducted credits to your balance. If your credits were not restored automatically, please contact our support desk with your session or transaction ID within 48 hours for immediate credit restoration.
We encourage customers to contact us directly at billing@exismic.xyz before initiating a chargeback or payment dispute with your bank or card issuer. We resolve billing anomalies and accidental duplicate charges promptly. Accounts involved in fraudulent chargebacks or payment fraud will be immediately suspended pending investigation, and any active balances will be forfeited.
Our dedicated billing support desk handles charge inquiries, duplicate transactions, and payment questions with priority 24-hour turnaround.